Store Policies

Love Illuminati Policies

Return Policy

All return requests are to be made within 14 days from the date of delivery, and are valid for EXCHANGE only.
All merchandise must be unworn, unused and in original condition. All original tags must be attached.
Love Illuminati has the right to refuse the return of goods that do not meet Love Illuminati's Return Policy requirements.
There are no refunds and no exchanges on swimwear, lingerie, jewelry, bags, and accessories.
All merchandise purchased "ON SALE" or purchased at a discounted price are FINAL SALE. No exchanges or refunds.
Shipping and handling costs are not refundable. Customer will be responsible for all shipping & re-shipping charges for exchanges.

Doing a Return

1. Email us at returns(at)loveilluminati.com to receive a Return Authorization Number (RA#). You will need to complete a short form describing your reason for the return.
2. Please print out the email containing your RA# and include that with your full name, address, phone number and email address.
3. Merchandise must be shipped securely packaged, pre-paid, and insured, and must be received by Love Illuminati within seven days of receipt of RA# for domestic orders, and fourteen days for international orders.

Merchandise should be sent to the following address:

Love Illuminati
Attn: Web Returns
23 South State Street
Newtown, PA 18940
*RA #

It is our recommendation that return items are shipped via UPS, FedEx or insured parcel post. We also recommend all tracking numbers of return packages be recorded and safely stored for proof of delivery. Love Illuminati does not take any responsibility for reimbursement or compensation in the event that any return packages are lost, stolen, or mishandled. Please also note that Love Illuminati can not accept any packages that are sent (COD).

4. An email response will be sent to you regarding the status of your return. We will process your request within five business days upon receiving the package.
5. If the return is approved, a merchandise credit will be issued for the original amount that was paid and your store credit coupon code will be sent via email. Only the value of the merchandise and sales tax will be applied. Shipping charges and import duties are not included in merchandise credits. Your credit has NO expiration date, and can be used online or in the shop.

Become a Member

Registering with Love Illuminati.com is optional! However, if you choose to do so, we save your shipping information for future purchases. Your credit card information will not be saved. If you forget your password, simply click on “Forgot Password” and enter your email address. A temporary password will be sent to you.

Shipping and Delivery

Shipping

You may choose from a variety of shipping options provided by UPS. All shipments are insured for the value of the merchandise and require a signature from the receiving party. Shipping cost is paid by the purchaser and is based on the weight of the order and shipping method you choose. All merchandise orders are fulfilled within 24 hours of receipt of your order. Orders received after 1:00PM EST are shipped the following day. All orders received after 1:00 PM EST on Friday will be shipped the following Monday. We observe all national holidays. We deliver to most countries in the world. The tariffs and duties on international shipping are the responsibility of the purchaser.

Private Fittings

Love Illuminati is available for private fittings by appointment and can create custom Garments/Outfits for any special occasion. Special Orders on out of stock items are often possible, depending upon the brand - if you are looking for a specific item, we may be able to help.

Having Trouble?

If you experience any difficulty on our site, please let us know! Please email us at help(at)loveilluminati.com, and tell us about your experience. We can help!

Love Illuminati
267 364 5477